What Our Customers Say
Since 2010 we have provided all office cleaning services to City Care across two levels of their Wellington offices. We have also provided cleaning services to their other North Island offices (in Whakatane, Tauranga, Manawatu, Wairarapa, Pukekohe, Avondale and Mt Wellington) since late 2013. Services include rubbish removal and disposal and thorough cleaning of all reception, kitchen, bathroom, meeting rooms and office areas.
Laboratory environment | Large-scale site
BRANZ’s Judgeford campus includes over 4,600m2 of buildings, with all cleaning services provided by Supercare since 2010. We have recently re-signed for a further three years.
“BRANZ’s Judgeford campus has been cleaned by Supercare since March 2010. The Judgeford site is spread over a large area and comprises a number of buildings which include offices for our staff of around 100, laboratories and test buildings.
Since we have shifted to Supercare we have found their service to be excellent. Ian Kebbell has been great to deal with and nothing seems to be too much trouble.The cleaners employed by Supercare have been great and have been consistent and reliable.”
BRANZ HR & Administration Manager
Schneider Electric (NZ) Ltd
Global client | Specialised service
Located in Auckland, Hamilton and Christchurch, we provide the full range of cleaning services to Schneider Electric.
This international company has state-of-the-art production facilities with high standards of cleanliness required.
The office areas include open plan and meeting rooms, providing a very high standard of accommodation to its many employees. We also provide a Day Attendant service in their Christchurch facility.
Wellington Free Ambulance
High-pressure operating environment | Stringent security protocols | Sensitive approach
Supercare won this 3-year contract to provide cleaning services to Wellington Free Ambulance’s 14 ambulance stations throughout the Wellington region and Wairarapa. This includes an office space accommodating 40 staff and an Ambulance Communications Centre.
This contract is an excellent example of where our personalised service meets client needs. The busiest station requires cleaning daily whereas some small stations only require cleaning once a week or less. ‘Normal’ cleaning activities and routines that might be appropriate at corporate offices or retail outlets don’t necessarily translate effectively across to this client’s sites. Extra care and attention are needed at times. Security protocols are stringent around patient information, and medical supplies and equipment.
We provide a customised and sensitive service, recognising the pressures faced by ambulance staff. Our staff understand the importance of ‘downtime’ at the stations and are considerate in how they carry out their work – the very last thing a paramedic needs when they finally get a chance to sit down with a cup of tea is a cleaner starting to vacuum around them.
Specialist cleaning services | Public environment | Police-vetted
Newlands College in Wellington has over 12 buildings on its site, ranging from administration areas and cafeterias to two-storey classroom blocks. Supercare provides all aspects of cleaning, including term cleans and specialist cleaning services. We undertake machine buffing, scrubbing and re-sealing of hard floors and full carpet cleaning during the term breaks. To work in this school environment, alongside youth, our cleaning team must meet the highest standards of character, security awareness, health and safety and consideration.
“We’ve used Supercare for all aspects of our school cleaning (including term cleans and specialist cleaning services) since 2010 and, based on their consistently high levels of performance, have recently agreed a set-term contract.
Working in the school environment requires high levels of trust and responsibility. We’ve always found that Supercare’s staff go about their jobs discretely and without any issues. Our classrooms and facilities are cleaned to a high standard and should there be any issues, they are rectified promptly and without question. They happily attend to any extra requests without any fuss. Supercare are an essential part of keeping our school operating well!”
Adele Seekup, Executive Officer/ Board of Trustees Secretary, Newlands College
Supercare supports the Wellington Night Shelter
Charitable client | Customised service
Supercare provides a full twice-weekly clean for the Wellington Night Shelter. Our understanding of the Night Shelter’s requirements and our ability and willingness to structure pricing for them at a reduced rate was an important factor. In pricing that job, we recognised the important work performed by the Night Shelter by providing the cost difference as a donation.
Major brand clients | Specific cleaning needs | Public-facing and restricted areas
- Jenny Craig – all sites across New Zealand
- HSBC – across New Zealand
- AT&T – Auckland and Wellington
- JLL – on behalf of their clients
- CBRE – on behalf of their clients
- Bars & restaurants
Providing a seamless and responsive service for customers who require a ‘one-stop-shop’, we provide an extended range of services through selected strategic partners:
- Building maintenance and grounds maintenance (City Care)
- Pest control programmes (Target Pest)
- Laundry services (Apparel Master).
We also work collaboratively with a number of Australian companies to provide services to their clients here in New Zealand, demonstrating our ability to provide a seamless and customised service.