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We don’t just clean, we care!

What We Do

To maximise efficiencies, all of the day-to-day cleaning products and equipment needed to service your premises will be stored in a Supercare cleaning kit, which will be stored at your site. We also have an extensive range of carpet cleaners, wet vacs, scrubbing/polishing machines, etc, to enable additional work to be carried out as required.

The quality of our service delivery will be actively monitored by our management team who will regularly visit your premises to check that everything is in order. By maintaining this up-to-date understanding of site activities, they will be able to quickly address any issues with the cleaning team. As part of these inspections, the management team will check off the quality of work outputs against the contract specifications.

With a company culture of being open and honest, we acknowledge that there may be times when we won’t always get it 100% right.  At the end of the day we are all human and we make mistakes – it’s how we respond to this which sets us apart. Our Service Delivery Team will respond to any issues with urgency and ensure it is fixed there and then.  We will then follow the process back to see where it fell down, and fix it at the source, checking with our customer to ensure the issue has been resolved to their satisfaction.

Office cleaning

Delivering cleaning services in commercial environments is our bread and butter – we have the equipment, skills and proven procedures to competently tend to each of your requirements.

In providing cleaning services, our staff first and foremost live by our number one rule for cleaners: Be thorough! Beyond this basic mantra (which, as simple as it is, covers most required activities!), highlights of our service includes:

  • Comprehensive, flexible cleaning
  • Responsive, ongoing relationships
  • A commitment to the environment – we work with you to develop the most cost-effective, environmentally friendly way to clean your
  • areas and to dispose of waste.
  • Complex cleaning – we tailor our service to the particularities of your environment: whether it native timber paneling or high-end
  • surfaces, we have the expertise to manage the most sensitive environments.
  • The best and safest equipment – we use the correct equipment to match the task.

One Stop Shop Service Delivery

Unlike many other cleaning companies, Supercare provides all core cleaning and hygiene services using our in-house teams – providing One Stop Shop service delivery to our customers. Our range of services includes sanitary and deep clean services (both of these aspects of our work are profiled overleaf), which other companies will often subcontract to other providers.

By delivering these services using our specialist in-house teams we can provide a greater level of reliability, quality control and consistency in service. It also makes life easier for you – as you only need to make one phone call to arrange all of your cleaning needs. The One Stop Shop service delivery model also allows our customers to rationalise their contracts and points of contact – leading to efficient contract management.

To supplement our extensive range of services we do work with third party providers to provide additional services such as recycling and waste bins, and a range of other property related services. Please ask if you have additional requirements – chances are we have an established relationship with a reputable supplier.

Security and Confidentiality

It is a standard part of our recruitment procedures to have all staff Police checked before they are offered a position with us. We are more than happy for you to undertake additional security checks for our staff who will work on your premises.

Our people know that they must take every step to keep keys and/or access cards for customers’ premises safe. We will ensure that all keys and/or access cards are kept on your site in a nominated place. The only keys which will be removed from the premises by the cleaning team will be those that they need to allow access to the stored keys and/or access cards.  Any breach of a customer’s security or confidentiality is treated as Serious Misconduct and will be dealt with in accordance with legal and best practice as per our Employment Agreements.

Hygiene

Supercare provides all core cleaning and hygiene services using our in-house teams – providing One Stop Shop service delivery to our customers. Our range of services includes sanitary and deep clean services which other companies will often subcontract to other providers.

By delivering these services using our specialist in-house teams we provide a greater level of reliability, quality control and consistency in service. It also makes life easier for you – as you only need to make one phone call to arrange all of your cleaning needs. The One Stop Shop service delivery model could allow you to rationalise your contracts and points of contact – leading to efficient contract management.

Our deep clean service is, we believe, more thorough and superior to similar services offered by others. The TerraCyclic™ sanitary napkin disposal systems, serviced by our specialist in-house staff, provide no fuss, environmentally friendly waste disposal.  And, our use of Bio-Zyme Cleaner, a non-toxic cleaning and deodorising agent, does great things for the cleanliness of your site as well as being safe on the environment. These features of our service delivery are profiled below.

To supplement our extensive range of services we do work with third party providers to provide additional services such as recycling and waste bins, and a range of other property related services. Chances are we have an established relationship with a reputable supplier for any additional services you require.

We have found these products to be so effective that we now use them wherever possible in our cleans – resulting in cleaner, more hygienic sites, with minimal impact on the environment.

Product and Service Profile

While we are proud of every aspect of the service delivery and product range we provide, there are a few features of our offering that we think set us aside from our competitors.

Our deep clean service is, we believe, more thorough and superior to similar services offered by others. The TerraCyclic™ sanitary napkin disposal systems, serviced by our specialist in-house staff, provide no-fuss, environmentally friendly waste disposal.  And, our use of Bio-Zyme Cleaner, a non-toxic cleaning and deodorising agent, does great things for the cleanliness of your site as well as being safe on the environment. These features of our service delivery are profiled below.

Health and Safety

In line with our commitment to being an employer of choice, Supercare places high priority on maintaining a safe work environment for our people. Our success in this area is reflected in our track record of no serious harm incidents in the history of our operations.

Our membership with Safety Work Kits provides us with systems and equipment to address our responsibilities under the HSE Act 1992 and the Health and Safety at Work Act 2015.

While in many ways we are at the mercy of our customers and their commitment to maintaining safe work environments, we ensure our staff are aware of all on-site hazards, educated in safe work practices (in the use of their equipment and in the cleaning techniques they use), and have clear procedures for dealing with any potential hazards, incidents or accidents. Each staff member is trained in our Basic Safety Rules for all Employees as part of their induction.

Every person on site understands that they are responsible for their own safety, and also have a responsibility to take appropriate steps to maintain the safety of their colleagues, our customers and members of the public. Our Team Leaders on each shift have had higher level health and safety training, to provide support and additional training for our team members.

Each of our staff members has access to barrier gloves on each site. We keep stocks of specialist PPE (such as safety eyewear, rubber gloves and hi-viz vests) at our offices and in our vans, and this is readily available to staff as required.

Environmental Management/Sustainability

We take a number of steps to minimise our own and our customers’ impact on the environment. Initiatives that we take to support environmental sustainability include:

  • Waste minimisation: We use eco-friendly micro-fibre cloths which are laundered regularly in our own commercial laundry.
  • Minimal chemical use: The organic Bio-Zyme cleaning products we use (profiled on the previous page) are ecologically friendly and easy on the environment.
  • Minimising vehicle emissions: we have a modern fleet of vehicles and keep them regularly serviced to ensure we minimise vehicle emissions.
  • We are also very happy to work to any on-site environmental initiatives you may have.